Last updated: 1 July 2026

One House Social Club ("One House," "we," "us," "our") is a London-based events and community platform. This policy explains how we collect, use, and protect your personal data when you interact with us — including through our website, mobile app, WhatsApp community, mailing list, ticketing platforms, forms (Tally), events, and any analytics or community tools we use.

This policy applies wherever it's linked from, including our website, app, ticketing pages, and sign-up forms.

1. Who We Are

One House Social Club is operated by One House Social Club Ltd, a company registered in England and Wales.

Company number: 16861025 Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Email: onehousesocialclub@gmail.com

If you're in the UK, we are the "data controller" of your personal data under UK GDPR and the Data Protection Act 2018.

2. What Data We Collect

Depending on how you interact with us, we may collect:

You give us directly:

• Name, email address, phone number

• Date of birth (for age verification at certain events)

• Payment and billing information (processed by our ticketing provider, not stored by us directly)

• Responses to forms (e.g. sign-ups, applications, feedback — via Tally)

• Messages and content you share in our WhatsApp community

• Profile information if you use our mobile app

• Photos/video if you attend an event where content is captured

Collected automatically:

• IP address, browser type, device information

• Usage data on our website and app (pages visited, time spent, interactions)

• Cookies and similar tracking technologies (see Section 9)

From third parties:

• Ticket purchase and attendance data

• Marketing engagement data

• Interaction data from social media platforms where you engage with our content (e.g. Instagram, TikTok)

3. How We Use Your Data

We use your data to:

• Process ticket purchases and manage event attendance

• Send you event updates, newsletters, and also marketing communications (where you've opted in)

• Operate and improve our mobile app and community platforms

• Manage the WhatsApp community and enforce community guidelines

• Respond to enquiries and provide customer support

• Understand how our community engages with events, so we can improve what we offer

• Meet legal and regulatory obligations (e.g. age verification, fraud prevention)

• Share relevant partner/sponsor offers, only where clearly disclosed and, where required, with your consent

Legal basis: We rely on consent (e.g. marketing emails, WhatsApp membership), contract (e.g. processing your ticket purchase), and legitimate interests (e.g. improving our services, community safety) as appropriate under UK GDPR.

4. Third-Party Platforms We Use

We work with a number of third-party platforms to run One House. This list isn't exhaustive, but includes some of the key platforms we use, each of which has its own privacy policy governing data processed on their systems:

Ticket Tailor tickettailor.com/en-us/legal/privacy-policy‍ ‍

Mailchimp mailchimp.com/legal/privacy

Tally Forms tally.so/help/privacy-policy

WhatsApp whatsapp.com/legal/privacy-policy

We only share the data necessary for each platform to perform its function (e.g. your name and email for ticketing). We do not sell your personal data to third parties.

5. Analytics, Insights & Community Data Tools

We use analytics and data tools to help us understand our community better — for example, engagement trends, attendance patterns, event popularity, and how people move through our website, app, and communications. This helps us plan better events and improve the experience for our community.

This may include, now or in future, website and app analytics tools, email engagement tracking (e.g. opens and clicks via Mailchimp), social media insights tools, CRM or community management software, and internal reporting or dashboard tools. As we adopt new tools for this purpose, this policy is intended to cover them, and we'll update the specific tools referenced in Section 4 where appropriate.

Where possible, we use aggregated or anonymised data for this kind of analysis, rather than looking at individuals. We do not use these tools to make decisions about you that are based solely on automated processing and that have a legal or similarly significant effect on you.

6. Marketing & Social Media

We may run marketing or promotional activity through email and social media platforms such as Mailchimp, Instagram, TikTok, and LinkedIn. Where we use tracking technologies on our website to measure the effectiveness of this activity (for example, pixels or conversion tracking), this is covered under Section 9 (Cookies).

If you engage with our content on social media (likes, comments, follows), that platform's own privacy policy governs how they process your data — we don't control this.

7. Brand Partnerships & Sponsors

We occasionally run events or promotions in partnership with brands and sponsors. Where this involves sharing your data with a partner (for example, for a co-branded giveaway or partner-hosted session), we will make this clear at the point of collection and will only do so with your consent or another valid legal basis. We do not share your full community/member data with sponsors as a matter of course.

8. Event Photography & Filming

We often take photos and videos at our events for use in marketing, social media, and community content. By attending a One House event, you acknowledge that you may appear in this content. If you'd prefer not to be photographed or filmed, please let a member of the team know at the event.

9. WhatsApp Community

Joining our WhatsApp community means your phone number is visible to other group members (this is inherent to how WhatsApp groups work — it's outside our direct control). We are not responsible for how other members use information shared within the group. Please be mindful of what personal information you choose to share there. You can leave the community at any time.

10. Data Retention

We keep your data for as long as necessary to fulfil the purposes outlined above, typically:

• Mailing list data: until you unsubscribe or request deletion

• Ticketing/transaction records: as required by UK tax and accounting law (typically 6 years)

• App account data: until you delete your account

• Enquiry/support records: up to 24 months

11. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate data

• Request deletion of your data ("right to be forgotten")

• Object to or restrict certain processing

• Withdraw consent at any time (e.g. unsubscribe from emails)

• Data portability

• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, email us at onehousesocialclub@gmail.com. We'll respond within one month.

12. Cookies

Our website may use cookies to:

• Remember your preferences

• Understand site usage (analytics)

• Support ticketing and payment functions

• Measure the effectiveness of marketing activity

You can control cookies through your browser settings

13. Data Security

We take reasonable technical and organisational measures to protect your data, including restricting access to personal data and using reputable, secure third-party platforms for payments and communications. However, no method of transmission over the internet is 100% secure.

14. Children's Privacy

Our events and platforms are intended for adults. We do not knowingly collect data from anyone under 18. Some events may include age verification (e.g. via date of birth at ticketing) where relevant.

15. International Transfers

Some of our third-party providers (e.g. Mailchimp, WhatsApp) may process data outside the UK/EEA. Where this happens, we rely on their compliance with UK GDPR safeguards, such as Standard Contractual Clauses.

16. Business Transfers

If One House Social Club Ltd is involved in a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of that transaction. We'll notify you if this results in a change to how your data is handled, and this policy will continue to apply until updated.

17. Governing Law

This policy is governed by the laws of England and Wales. Any disputes relating to it will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent version.

19. Contact Us

Questions about this policy or your data? Reach out:

Email: onehousesocialclub@gmail.com One House Social Club Ltd (Company No. 16861025) 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ